Tech support issues

FAQ

Q: I have updated my Fairlight refill to a newer version and as the newer version has all of the stuff from my older one (I went from Fairlight II+ to Fairlight Platinum) I am afraid my song files will not work, or will they? How do I solve that?

A: The steps described in this PDF document takes a Fairlight XXL refill user to Platinum, as an example and XXL (or in your case II+) can be removed after that, if hard disk space is an issue.

Q: I bought a Bitley™ product but I do not longer have access to it using Dropbox.

A: Since October 2017 we deliver direct download links instead. Bonus patches are directly accesible from this webpage. For instance, there is a large selection of bonus patches for WBF R2 which you can find here.